Frequently Asked Questions
Everything you need to know about your S+S Hair & Beauty experience.
How long does shipping take for my beauty products?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy for hair and skincare items?
For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are your products cruelty-free and ethically sourced?
At S+S Hair & Beauty, we prioritize ethical brands. A majority of our catalog is cruelty-free; please check the specific product description for individual certifications.
Can I track my order once it has been placed?
Yes! Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Do you offer professional discounts for hair stylists and makeup artists?
We do offer a Pro Program for industry professionals. Please contact our support team with your license details to apply for exclusive trade pricing.